Privacy policy

1. Information we collect

We collect the following types of information when you use Framerate:

• - Account information: name, email address, login identifiers, and basic profile details you choose to provide.
• - Payment and subscription information: plan details, transaction records, and billing-related data. Payment card details are processed by our payment provider, not stored by us.
• - Image and technical data: IP address, device type, approximate location from IP, pages or screens you visit, actions you take in the product, and log data for security and performance.
• - Content you provide: scenes, prompts, uploads, and other materials you submit or generate with the Service.
• - Communications: messages and support requests you send to us.

2. How we use information

We use your information to:

• - Provide, maintain, and improve the Service.
• - Create and manage your account and subscription.
• - Process payments and prevent fraud or abuse.
• - Communicate with you about your account, updates, and support.
• - Analyze usage to improve features and performance.
• - Comply with legal obligations and protect our rights and users.

Where required by law (for example in the EEA/UK), we rely on contractual necessity, legitimate interests, consent, or legal obligations as appropriate legal bases.

3. Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. Some third-party providers (for example, analytics or payment services) may also set cookies when integrated with the Service. Where required, we will ask for your consent to non-essential cookies and provide ways to manage your choices.

4. How we share information

We do not sell your personal data for money. We share information only with:

• - Service providers that help us run the Service (hosting, storage, analytics, payments, customer support, infrastructure, and AI models).
• - Professional advisors and authorities where required by law or to protect our rights, users, or the public.
• - Parties involved in a corporate transaction (such as a merger or acquisition), where permitted by law.

These parties are bound by appropriate contractual and security obligations.

5. International transfers

Your information may be processed and stored in countries other than where you live. When we transfer personal data from the EEA, UK, or Switzerland, we use appropriate safeguards such as Standard Contractual Clauses or similar mechanisms where required by law.

6. Data retention and security

We keep personal data only for as long as needed to provide the Service and meet legal or business requirements. We use reasonable technical and organizational measures to protect personal data, but no system is completely secure.

7. Your rights

Depending on your location, you may have rights such as:

• - Accessing the personal data we hold about you.
• - Correcting or deleting certain data.
• - Objecting to or restricting certain processing.
• - Requesting a portable copy of certain data.
• - Withdrawing consent where processing is based on consent.

Residents of some U.S. states may also have additional rights, including the right to know, delete, correct, and opt out of certain uses defined as “sale”, “sharing”, or targeted advertising. You can exercise your rights by contacting us, and we may need to verify your identity before responding.

8. Third-party services

The Service may link to or integrate with third-party sites and tools. Their use of your data is governed by their own terms and privacy policies, and we are not responsible for their practices.

9. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date and, where required, notify you through the Service or by email.

10. Contact us

If you have questions about this Privacy Policy or want to exercise your privacy rights, you can contact us at:

Email: contact@spatial.app

Please also provide your final legal entity name and address in this section.